Shipping and Returns
If you have any questions about your order, delivery or return, you will surely find your answers in this section. If this is not the case, please do not hesitate to ask us your questions by email at contact@kadalys.com.
Your Order
Your order is validated once the payment is accepted by Kadalys. Thus, we reserve the right to refuse an order if the client already has a dispute with Kadalys or if Kadalys considers that the client carries a risk of default of payment. We then reserve the right to ask the client for additional information if we consider it necessary, such as an identity document or proof of address. Without any answer from the customer within 5 days following the order, the order and the payment are cancelled. Kadalys undertakes to honour the orders received, only within the limits of available stocks.
Expeditions
Orders are processed and shipped during weekdays from Monday to Friday, excluding holidays. Orders placed on Saturday, Sunday or a holiday will be processed the next business day. We make every effort to process your order as quickly as possible.
Deliveries in Metropolitan France
| DELIVERY MODE | LOCATION | DELIVERY CHARGES | AVAILABLE | TYPE OF DELIVERY | INDICATIVE TIME FRAME** |
|---|---|---|---|---|---|
COLISSIMO | Metropolitan France, Corsica & Monaco | 3,90 € | If order > 29 € | Delivered without signature in your mailbox | 2 to 4 working days |
EXPRESS CHRONOPOST | Metropolitan France, Corsica & Monaco | 10 € | If you order > 150 € | Delivered against signature | 1 to 2 working days |
WITHDRAWAL FROM THE KADALYS SHOWROOM | Paris | Free | - | Delivered against signature | Order available the day after - working days - of the order from 2pm (for any order before 2pm) |
MONDIAL RELAY | Metropolitan France, Corsica & Monaco | 3,90 € | If order > 29 € | Delivery to a relay point with tracking | 3 to 5 working days |
If you choose a Mondial Relay delivery, you will have the choice among 8,500 relay points all over France.
**Delivery times are the sole responsibility of the carriers and Kadalys cannot be held responsible in case of failure to respect delivery times.
Deliveries DOM, TOM & International
| DELIVERY MODE | LOCATION | DELIVERY CHARGES | AVAILABLE | TYPE OF DELIVERY | INDICATIVE TIME FRAME** |
|---|---|---|---|---|---|
COLISSIMO | Martinique & Guadeloupe | 3,90 € | If order > 29 € | Delivered against signature | 2 to 4 working days |
| COLISSIMO | Guyana, Reunion, Saint Martin, Mayotte | 8 € | If you order > 50 € | Delivered against signature | 3 to 5 working days |
COLISSIMO | EUROPE, ANDORRA, SWITZERLAND, ST MARIN, VATICAN | 12 € | If order > 100 € | Delivered against signature | 5 to 10 working days |
DHL EXPRESS | EUROPE, ANDORRA, SWITZERLAND, ST MARIN, VATICAN and DOM (Guyana, Reunion, Saint Martin, Mayotte) | 20 € | If order > 200 €. | Delivered against signature | 2 to 6 days |
DHL EXPRESS | OTHER COUNTRIES (Sales excl. VAT) and TOM | 25 € | If order > 200 €. | Delivered against signature | 2 to 6 days |
Outside the European Union, customs or import taxes may be added to the price of our products and remain the responsibility of the Customer. It is therefore the Customer's responsibility to inquire about their amount at his local customs office.
**Delivery times are the sole responsibility of the carriers and Kadalys cannot be held responsible in case of failure to respect delivery times.
Special case of samples offered
Each customer has the possibility to add to his order a kit of up to 3 free samples.
- If the sample kit is associated with a product order, delivery is made on the basis of the above-mentioned conditions and rates according to the products purchased and the samples are simply added to the package.
- If the sample kit is ordered alone, it can only be delivered in Metropolitan France, Corsica, Monaco and the European Union by La Poste (Lettre Suivie). The customer then pays a reduced shipping cost of 3.90€ TTC for France and 7.90€ TTC for the European Union and a coupon offering him/her the shipping costs to the same zone for a next online order within 6 weeks is granted.
Returns
Any customer may request the return of his product within 14 days from the date of the order. Returns of orders shipped in metropolitan France and outside metropolitan France are at the customer's expense.
To return one or more products :
- The product must be in perfect condition for resale, in its original state (packaging, accessories), duly sealed, unused and accompanied by the return number. An opened and/or used product will not be refunded.
- Complete the Return Form downloadable here,print it and insert it in the parcel with the returned product(s).
- Write an email tocontact@kadalys.com with the subject "Return request" specifying your order number, and the product(s) you wish to return.
- Proceed with the return of the product(s) to the following address:NEOLYS - Boulevard d'Italie quay 607 - 77127 Lieusaint
- Upon receipt of the products and after verification of their condition, Kadalys will proceed to the refund.
We advise you to choose a mode of transport with a tracking number. Without a tracking number, we will not accept any claims. If the item is refused for non-conformity, we will return it to you at our expense.
When the order was accompanied by a conditionally offered gift - for example, a gift offered only if a minimum order amount was reached - if you return products and the remaining amount of your order no longer meets the conditions of the offer, in this case you must also return the gift to us in order to be reimbursed (see our GTC for more details).
