Shipping policy

If you have any questions about your order, its delivery or a return, you will surely find your answers in this section. If this is not the case, do not hesitate to ask us your questions by email at contact@kadalys.com.

Your order

Your order is validated once the payment is accepted by Kadalys. Thus, we reserve the right to refuse an order if the customer already has a dispute with Kadalys or if Kadalys considers that the customer has a risk of non-payment. We reserve the right to ask the customer for additional information if we consider it necessary, such as an identity card or a proof of address. If the customer does not answer within 5 days after the order, the order and the payment are cancelled. Kadalys commits itself to honor the orders received, only within the limits of available stocks.

Shipping

Orders are processed and shipped on weekdays from Monday to Friday, excluding holidays. Orders placed on Saturdays, Sundays or holidays will be processed the next business day. We do our best to process your order as quickly as possible.

Deliveries in Metropolitan France

If you choose a Mondial Relay delivery, you will have the choice among 8 500 relay points everywhere in France.

**Delivery times are the sole responsibility of the carriers and Kadalys cannot be held responsible in case of non respect of delivery times.



Deliveries to DOM, TOM & International

Outside the European Union, customs or import taxes may be added to the price of our products and remain the responsibility of the Customer. It is therefore up to the Customer to find out the amount of these taxes from his local customs office.

**Delivery times are the sole responsibility of the carriers and Kadalys cannot be held responsible in case of non respect of delivery times.


Special case of free samples

Each customer has the possibility to add to his order a kit of 3 free samples maximum.

• If the sample kit is associated with an order of products, the delivery is made on the basis of the conditions and tariffs mentioned above according to the purchased products and the samples are simply added to the package.
• If the sample kit is ordered alone, it can only be delivered in Metropolitan France, Corsica, Monaco and European Union by La Poste (Lettre Suivie). The customer pays a reduced shipping cost of 3.90€ TTC for France and 7.90€ TTC for the European Union and a coupon offering him the shipping cost to the same area for a next online order within 6 weeks is granted.

Returns

Any customer may request the return of his product within 14 days from the date of the order. The returns of the orders dispatched in Metropolitan France and outside Metropolitan France are at the expense of the customer.



To proceed to the return of one or several products:

1. The product must be in perfect condition for resale, in its original state (packaging, accessories), duly sealed, unused and accompanied by the return number. An opened and/or used product will not be refunded.
2. Complete the Return Form downloadable here, print it and insert it in the package with the returned product(s).
3. Write an email to contact@kadalys.com with the subject "Return Request" specifying your order number, and the product(s) you wish to return.
4. Proceed to the return of the product(s) to the following address NEOLYS - Boulevard d'Italie quai 607 - 77127 Lieusaint
5. As soon as we receive the products and after checking their condition, Kadalys will proceed to the refund.

We advise you to choose a shipping method with a tracking number. Without a tracking number, we will not accept any claim. If the item is refused for non-conformity, we will return it to you at our expense.

When the order was accompanied by a gift offered under conditions - for example, gift offered only if a minimum order amount was reached - if you return products and the remaining amount of your order no longer meets the conditions of the offer, in this case you must also return the gift to us in order to be reimbursed (see our T&Cs for more details).