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Refund policy


The Seller undertakes to comply with all the legislation applicable to its relations with the BUYER , in particular the legislation on distance contracts, including Law No. 2014-344 of March 17, 2014 known as Hamon and the decree of September 17, 2014 relating to consumption. From there, as a reminder the applicable provisions grant the Customer the right to withdraw during a period of 14 days from receipt of the order (Article L.121-20 of the Consumer Code) . When the fourteen (14) day period expires on a Saturday, a Sunday or a holiday, it is extended until the next working day.

The totality of the paid sums including the expenses of delivery and return of the good will be then restored by the Site to the BUYER. These sums will remain in fine in charge of the Seller, the amount being deduced from the sums remaining due by the Site to the Seller. The refund of the totality of the paid sums will intervene at the latest within 14 days, as from the date of exercise of the right of retraction. Beyond this period, the amount due shall automatically bear interest at the legal rate in force.

If the amount of your original order allowed you to obtain one or more advantages (free shipping, goodies, samples,...), the refund of the returned products will be possible subject to the return of the advantages. If the total amount of the returned items makes the amount of the initial order fall below the threshold that gave access to free shipping, the said shipping costs will then be deducted from the amount of your refund.

Returns (due to non-conformity or the exercise of the right of withdrawal) must in all cases be made to the following address :

NEOLYS - Boulevard d'Italie quai 607 - 77127 Lieusaint

in their original packing and in a perfect state of resale. In principle the expenses of port of return of the parcel remain with the load of the BUYER.


The Products proposed for sale by KADALYS are those which appear on the Website, at the day of the consultation of the Website by the User, and within the limit of available stocks. The photographs illustrating the Products do not enter the contractual field.

Availability of the PRODUCTS

In accordance with the article L. 111-1 of the code of the consumption, the PURCHASER can, before his ORDER, take knowledge, directly on the SITE, of the essential characteristics of the PRODUCTS which he wishes to order. In addition, in the case where the BUYER would like to obtain a qualified advice on the PRODUCTS, a Customer Service is placed at his disposal by e-mail:

In the event of unavailability of the PRODUCTS after placing the ORDER, the BUYER will be informed as soon as possible. It will then be proposed to him, with the choice, to modify its ORDER or to cancel it and thus to obtain refunding in the 30 days following its request.